Most leading financial institutions emphasise customer satisfaction, and Bajaj Finserv is no different. The NBFC has optimised its customer services through hassle-free contact facilities. Be it accessing loan details or raising a complaint, customers can connect with the Bajaj Finserv customer care representatives to resolve their queries.
Be it the existing Bajaj Finserv customers or the new ones, here’s a rundown on how to get in touch with the customer care executives.
Ways to contact Bajaj Finserv customer care executives
One can contact Bajaj Finserv customer care in any of the following ways:
- Via call
Individuals can reach out to Bajaj Finserv customer care on the number – 8698010101 (call charges applicable). By calling this number, individuals can resolve their loan and EMI Network Card queries.
However, if individuals call from a non-registered number, they need to mention their EMI Card number or customer ID for verification. Besides, individuals can also dial the Bajaj Finserv customer care number to seek assistance in different services like paying EMIs for a personal loan.
However, it should be noted that there is no Bajaj Finserv toll-free number.
- Via raising a service request
Besides offline, another way to reach Bajaj Finserv customer care is through raising a request on the website. Both customers and non-customers can raise a service request to the NBFC to get their queries absolved. Service executives will then get in touch with you to help resolve your issue.
- Through customer portal
Besides calling and raising a service request, individuals can also login to Bajaj Finserv Experia, a customer portal, to avail timely assistance or access required information. It is a dedicated platform for customer care assistance. Individuals can visit the website or download the Experia App on their smartphones to avail timely assistance.
Following are the methods of login to Experia.
- With OTP
- Enter customer ID, mobile number, or email ID.
- Choose ‘Select OTP’.
- Select ‘Generate OTP’ for authentication.
You will be logged in to this portal immediately.
- With password
- Open the login page and enter the customer ID, mobile number, or email ID.
- Click on ‘I have a password’ option.
- Select ‘Next’ and then complete the verification process.
Additionally, individuals can also access Experia through Facebook and Google accounts. However, those who do not have a login ID and password can still contact Bajaj Finserv customer care through this portal to get the same. Such customers will need to create an SMS saying ‘EXPERIA’ and send it to +91 9227564444 from their registered number.
The login ID and password will be sent to the mobile number. Even when using Experia App, individuals need to enter their login ID and password to benefit from the app’s features.
Also, this customer portal also offers a host of benefits that one needs to know. The simple interface is easy to navigate and provides prompt assistance.
Features and benefits of Bajaj Finserv customer portal – Experia
Following are some of the key features of this portal:
- Active and previous relations management
Experia allows to access active loan and investment details in real-time. Moreover, one can also make payments, download payment receipts, etc., from any time and anywhere.
Besides the active ones, this portal also allows to check closed loans and other accounts and their statements.
- Easy payment option
Bajaj Finserv offers a host of services, and this platform lets customers pay loan EMIs, make part-prepayment, foreclose loans, etc.
If an individual is a Bajaj Finserv customer and services a loan or holds an EMI card, he/she can view all their statements, current offers, etc., online. Also, they can set notifications for major payments so that they do not miss any.
- Drawdown facility
Through this customer portal – Experia, individuals can avail Bajaj Finserv’s drawdown facility with a Flexi loan. With this facility, borrowers can withdraw an amount from a pre-sanctioned limit and pay interest only on the funds utilised.
- Pre-approved offers
Bajaj Finserv also extends pre-approved offers that simplify and expedite loan processing. Such offers are available on a host of financial products, such as personal loans and business loans. All you have to do is enter your name and contact number to check your pre-approved offer within seconds.
- Raise a complaint
This online platform also allows Bajaj Finserv customers to raise a complaint and get it resolved in just a few clicks.
Hence, individuals can choose any of the above methods to contact Bajaj Finserv customer care executive. Additionally, when one chooses to access the customer portal – Experia can also leverage its unique services. Thus, it ensures an improved customer experience.